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Community Manager

Northwest Arkansas or Remote // Full-Time
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Title: Community Manager
Reports to: Director of Growth
Location: Northwest Arkansas preferred, open to remote

Overview

Workmatters is on a mission to close the gap between faith and work! We are a faith-based organization that equips leaders in the marketplace to integrate their faith and work. We have a bold vision to reach 5 million leaders of faith and transform 10,000 next-generation leaders by 2030. We are pursuing this vision by nationally scaling our premier leadership development and spiritual formation program, the Workmatters Institute (WMI).

To pursue this vision, we are growing our team! We want a team that believes in and lives our values of Faith, Relationships, Excellence, Relevance, and Diversity. And that means we need you.

As our Community Manager, you will be work across sales and customer success at Workmatters. This means you will develop relationships and partnerships to gain new and continued participation of Workmatters Institute participants and alumni nationally. You will execute people-focused strategies to find new customers, increase engagement with current customers, and identify needs from Workmatters customers that our team can meet.

If you’re someone who wants to help bring renewal by impacting leaders in a transformative way, this is an opportunity to contribute to a team that is doing just that.

About Us – Working at Workmatters

Workmatters is not a typical non-profit. From our founding 18 years ago, we wanted to operate more like a business. Why? Because the customers we serve work in the marketplace. Like them, we are a growth-focused organization, with a superb Board, and we believe in producing world-class faith-and-work content.

We are a passionate 501(c)3 organization intently focused on helping leaders pursue God’s purpose for their work. Our workplace values mean everything to us. We strive to live our shared values of Faith, Relationships, Excellence, Relevance, and Diversity. We want our life at work to be a place where we genuinely care about each other, we work hard, and we have fun in the process! Our environment is a flexible one, meaning we want you to work in a way that helps you flourish professionally and personally while achieving the mission.

You’ll be part of a scrappy team with a life-giving mission and will make a direct impact on people. And we want you to grow while you’re here. You will have access and exposure to a broad network of executives for both formal and informal mentorship and networking, and the work you’ll do as Community Manager will prepare you with real transferrable skills and experience in the following areas: sales, customer success, customer engagement and retention, revenue operations, growth operations.

About You — Capabilities and Mindsets

  • Interpersonal skills: very strong ability to establish credibility and maintain relationships with a variety of stakeholders from both marketplace and ministry environments.
  • Customer relationship management: able to build and maintain customer relationships that lead to satisfied and long-lasting customers.
  • Communications: excellent interpersonal communicator, written and verbal.
  • Leadership: can work cross-functionally with team members, external partners and/or volunteers to generate influence and results.
  • Comfortable spinning plates: experience managing multiple projects and have an ability to perform well in a fast-paced, cross-functional, and ambiguous start-up environment.
  • Analytical skills: can find meaning and insight and make decisions using a wide range of quantitative and qualitative inputs. Has experience applying this to understanding market trends, customer behavior trends and marketing/sales effectiveness.
  • Technical skills: O365 proficiency required (word, excel, PPT); Salesforce proficiency needed.

What You Will Do — Core Responsibilities

  • Recruit and retain Workmatters Institute (WMI) Course Leaders: identify, recruit, and support Leaders in a way that results in multi-year involvement.
  • Develop and expand relationships and partnerships with like-minded businesses, business leaders, non-profit organizations, churches, and other networks that support Arkansas and national WMI growth.
  • Create and execute a communications and engagement plan to serve and grow the WMI community.
  • Maintain feedback loops and other systems for understanding customer needs and insights to inform Product, Growth and Development strategies.

benefits

  •  Salary commensurate with experience.
  • PTO – 12 holidays, 15 vacation days (starting), quarterly spiritual renewal half-days, 5 mission trip/volunteer days, sick days.
  • Healthcare stipend for medical/dental/vision.
  • Flexible work environment: we are generally in-office 8-5pm, but team members have flexibility to take care of personal needs and are equipped to work offsite / from home as needed. We do not have a specific “offsite” time policy, but operate on principles of trust, accountability, and communication to enable work flexibility.
  • Half-day summer Fridays.
  • Cell phone benefits.
  • Professional development budget and access to Workmatters network of executive mentors.

Contact

Please fill out the form below to submit your application. Workmatters will contact selected applicants. For any questions, please contact Ben Kirksey, COO, Workmatters at bkirksey@workmatters.org.

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