Hey friends, my name is Jessica. I’m the Customer Success Specialist here at Workmatters. This time of year is special for me as I am in between celebrating my 32^nd birthday and my 4-year anniversary at Workmatters.

My role on our team is very warm and fuzzy. I journey alongside our customers, from the moment they share their interest in the Workmatters Institute, to the day they are commissioned back into their workplace after they finish. In my role, I engage, encourage, and equip our customers and users.

Our vision at Workmatters is to see everyone formed into the image of Christ in work, at work, and through work. That’s not just core to what we do, but how we do it. (You’ll see why I’ve bolded that in just a second).

My weekly schedule is often packed with Zoom calls, coffees, lunches, and other meetings with past, present, and potential customers. I’m constantly switching between sales conversations, customer service support, and just general relationship-nurturing interactions. In every single one, it’s important that I truly and genuinely see my customer.

Repeatedly in the Bible, we see people who experience what it’s like to be seen by God.

In the gospel of Mark, Jesus is met by the rich young ruler on his travels. The young man falls to his knees before Jesus and begins to ask him questions. Jesus did not ignore his plea or see this interaction as an interruption; instead, “Jesus looked at him and loved him” (Mark 10:21).

Then, when we meet Zacchaeus in Luke 19, he’s exactly where I would probably be — hanging from branches in a tree to get a peek at the excitement beyond a towering crowd.

I’d like to think it wasn’t Zacchaeus’ intent to get Jesus’ attention; the crowd was huge anyway, surely, he would be missed. But he was seen… by Jesus. “When Jesus came by, he looked up at Zacchaeus and called him by name. ‘Zacchaeus!’ he said. ‘Quick, come down! I must be a guest in your home today’” (Luke 19).

In Sychar, there was the Samaritan woman, shifting uncomfortably under the weight of her water jar and misdeeds at the well. And there was Jesus, looking at her, not with disdain or disappointment, but with a simple, honest request for a drink (John 14).

Jesus knew that to help people, he first had to see them, and they needed to know that he saw them.

To truly see everyone, customer support professionals like me must first listen. We hear their stories, we reflect on their dreams for their church or organization, we ask them questions to best discern their needs – all of which help us love them well. When we are loved well, we feel seen.

These intentional interactions help us engage, encourage, and equip our customers in a way that is special to them. When we see our customers, we can build long-lasting relationships and help them feel confident in their purchase and excited to play their part in the first commission.

Our work in customer success is important because it helps drive our sales and customer feedback, but our work is also sacred because it helps our customers and users experience the welcoming love of Jesus through the act of feeling seen.

In your role, how are you making sure you see everyone? Who can you sit with and listen to this week to see them in a way that could help you love them well?